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(Pocket-lint) – Google has confirmed that its Nest Doorbell will struggle to hold a charge in cold weather, after many users reported issues with the device via Google Nest Support and Reddit.
Outlining how the smart video doorbell should work in colder climates, the recently released support page addresses owners who are having trouble working even when the device was wired.
The product listing states that the doorbell’s operating temperature is -4°F (-20°C), which of course should be enough to cover almost all cases. Importantly, however, Google has now clarified that the minimum charging temperature is 32°F (0°C).
As Google explains, while the device may still work in this window, it won’t charge and may drain faster than usual. This is also why the doorbell struggles to stay powered despite receiving a trickle charge through a home’s existing doorbell wiring, which will naturally shut it down eventually.
Even when the doorbell is brought in from the cold to recharge, it may also take some time before it can pick up power, as it must reach 32°F (0°C). Some users have reported that this process can take days.
If so, the doorbell in the Google Home app will say “Paused charging” or “Slow charging”, along with an extended estimated charging time.
Interestingly, owners of the Nest Camera (outdoor/indoor, battery) have reported similar issues with the device’s battery life being drastically reduced in cold weather, although it can still work when it’s on. is wired.
With Google already confirming that a second-gen version of its wired doorbell is on the way in 2022, we hope it doesn’t fall for the same problem.
Written by Conor Allison.