Google Nest Doorbells, Cameras Have Battery Charging Issues in Cold Weather

The Nest Doorbell (stack) mounted on an off-white door frame, next to a brick wall and greenery.

The Nest Doorbell (battery).

Chris Monroe/CNET

If you’re having trouble charging your battery-equipped Google Nest doorbell or camera and you live in a cold climate, Google has some answers and advice for you. On a support page reportedly posted this week, the company confirmed that “in sub-freezing temperatures, the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge.”

This follows a 9to5Google report from January that highlighted charging issues.

The battery-equipped versions of the Nest Doorbell and the Nest Camera can operate in minus 4 degrees Fahrenheit (minus 20 degrees Celsius) as long as their batteries have juice, the support page says. But for the batteries to charge, the temperature must be at least 32 F (zero degrees Celsius).

Below that, the company added, batteries can also drain faster, with their life expectancy potentially halved when the thermometer dips near minus 4 F.

Google says the way to recharge your battery is to bring your device somewhere warm, “preferably at room temperature.” As the battery warms up, it gradually begins to charge, moving faster as it gets more toasted.

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“While the battery is still cold, the Home app will show ‘Paused charging’ or ‘Slow charging’ and a long estimated charging time,” the support page says. “Estimated charging time will decrease as the battery heats up.”

It doesn’t matter if your battery-equipped Nest Doorbell is connected to your existing doorbell wiring: the battery is still what powers your gadget, and even if it’s ‘trickle charged’ by the wiring, it can’t drain. charge below 32 hours. F. If the battery runs out, the doorbell will turn off and Google says you’ll need to bring it inside to recharge it.

So, you know, in freezing weather, you better set up a little charging point next to your hot chocolate coaster.

If your battery-powered Nest Cam is connected, the camera Is be powered directly from the wires. So if the battery dies and cannot recharge because the temperature is too low, the camera will still work down to minus 4 F, provided the wired power source continues to hum. If the camera is connected to the Wasserstein solar panel, it only charges slowly, so the battery can discharge and die in cold weather, turning off the camera.

Google did not immediately respond to a request for additional comment.

Read more: Best video doorbell cameras for 2022: Arlo, Nest and Ring top the list

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