Google Temporarily Banned App Developer’s Personal Account Due To Other Account Activity

It’s a well-established fact at this point that Google’s support system is terrible, especially for developers building apps on the Google Play Store. Google has left countless developers with random app or account terminations in the past, and one particularly ridiculous case happened recently – Google allegedly terminated a personal Google account and a Play developer account, simply because another google account linked to play developer account has been suspended.

The Raya Games company account was also terminated without notice or warning.

Raya Games, a UK-based game company, published Fruitcraft, PerCity and other Play Store games with “over 1 million total downloads”. According to the company’s timeline of events, several developers had access to a shared Google Play Console, but one of the developers left the company in March 2019 and had most permissions removed. Google reportedly terminated the former developer’s personal Google account in December 2021 due to “multiple policy violations”, and less than two months later, the Raya Games company account was also terminated without notice or warning. Google then banned the personal Google account of lead developer Ali Nadalizadeh, as well as a secondary account used for the business. Appeals for account suspension have not been accepted.

Raya Games made a Reddit post on Wednesday explaining the situation to the Android Dev subreddit, and within eight hours Google reviewed the matter and reinstated all accounts. The developer later wrote, “While our issue has been resolved, and we’re really happy about it, there shouldn’t be a need for such a social media campaign in the first place and not every small business might have. this chance to restore their accounts. I hope the Google team will stop auto-associating accounts and improve their relationship with the developer community more than ever. »

Raya Games’ post doesn’t include all the details, and the former developer was apparently still logged into the Play Console account at the time of the bans – the Reddit post explains that they were consulting on the app, which was later unpublished . Still, there’s almost no reason for a shared Play Console account to get banned because a logged-in personal account was terminated (especially when they’re not the Play Console owner/admin). Illegal activity could be one explanation, but given that the bans were resolved less than a day after the Reddit post was posted, it’s unlikely anything bad is going on.

Assuming the timeline and developer comments are accurate, this seems like another case of Google’s automatic systems and poor service support causing problems for smaller developers. Even though Raya Games claims that access to their account has been restored, the company’s page on the Play Store is still unavailable (at the time of writing).

Source: Reddit

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