How do I request a refund on Google Play Store?

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Did you buy a game, app or movie from the Google Play Store? Have you realized that the content or operation of the latter is far from your expectations and you would like to be reimbursed? It’s possible ! Here are the different steps you need to follow to request a refund on Google Play Store.

Refund-Google-Play-Store
Credit: 123RF

Step 1: Go to Google Play Store homepage

To request a refund on Google Play Store, you must first access the platform’s homepage. Take your smartphone or computer.

  • Go to the menu and open your browser (Chrome, Opera Mini, etc.).
  • Type ” google.comin the address bar.
Play-Google-Play-Store
Play-Google-Play-Store

The Google Play Store homepage should appear on the screen. To be sure that you are at the right address, check that the logo followed by the Google Play inscription is indeed in the top section of the site.

Just below the Google Play logo and inscription, you will find different categories of services: ” My movies », « Novelty ” and ” Top Rankings “. If you see them, it’s proof that you are in the right place.

Google-Play-Store
Google-Play-Store

Step 2: Find the “Account” tab

Now look for the sidebar “Account“. To find it, click on the tab with three horizontal lines located at the top of the interface, in the left corner.

Menu-Google-Play-Store
Menu-Google-Play-Store

A list of topics including “Movies», «Apps», «Account», «payment methodswill be displayed. You must now select the line “Accountby clicking on it. A new page should now appear.

Account-Google-Play-Store
Account-Google-Play-Store

Step 3: Click on “Order History”

On the new page that opens, there are two headings:Awards” and “Order history“. The first section, as its name suggests, is dedicated to claiming rewards. As the refund is always linked to an order, you need to access the one to be refunded. To do this, click on “Order history“.

History-Google-Play-Store
History-Google-Play-Store

After your click, different options will be displayed. These include, among others,your total expenses for the month», «set the budget» and the «Order history“. To quickly find the relevant order, select “CATEGORIES“. At this stage, you must choose the category (game, film, etc.) in which you made your purchase.

Category-Google-Play-Store
Category-Google-Play-Store

Step 4: Find the affected app or game

Scroll until you find the game or movie you want to return and tap on it. You will access a page where there is information about the application or game.

Using one finger, scroll to “Additional Information“. You find in particularUpdate», «Cut», «Facilities», «Proposed by» and in last position «Developer“. In this subheading, tap on the developer’s email address.

Development-Google-Play-Store
Development-Google-Play-Store

Step 5: Request a refund

As soon as you click on the email address of the app developer, game or producer, you will be asked to choose an email type (Gmail or Yahoo Mail).

Mail-Google-Play-Store
Mail-Google-Play-Store

This is the one through which you will send your request. Your choice should take into account the email you usually use.

In the message you are going to write, you must clearly and politely explain to the developer your reasons. Indeed, even if your request is legitimate, he has complete freedom to grant you the refund or not.

So be convincing and detail your arguments. After writing, validate your request by pressing “OK” Where “Send“.

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